Terms of Sale
Effective Date: 12 October 2026
These Terms of Sale apply when you buy a STASISM subscription. They come in addition to our Terms of Service, which govern how you use the service. If the two conflict, these Terms of Sale apply to your purchase. Nothing in these terms limits the rights you have under mandatory consumer protection law.
1. The Parties
The seller is:
- MoveExo AS
- Org. no. 930 182 109
- Ytre Markeveien 27, 5005 Bergen, Norway
- Phone: +47 21 56 43 10
- Email: contact@stasism.com
In these terms, “we” and “us” mean MoveExo AS. The buyer is the person who buys the subscription, referred to as “you”. You must be at least 18 years old to buy a subscription.
2. The Service and Prices
STASISM is a home exercise service with exergames, training programs and progress tracking. We sell one subscription, STASISM Family, which covers up to four members of one family, with monthly or yearly billing.
Current prices are shown on our pricing page and at checkout. All prices include VAT. You pay the price shown when you place your order.
3. Free Trial
New families can try STASISM free for 7 days. No payment details are needed for the trial, and it does not turn into a paid subscription by itself. When the trial ends, you can choose to buy a subscription.
4. Ordering and Payment
When you place an order, we send you an order confirmation by email. The agreement is entered into when you receive it.
You pay in advance for each billing period, monthly or yearly, with one of the payment methods shown at checkout, such as Vipps. The first payment is taken when you place your order. Each renewal is charged on the first day of the new billing period.
If a payment fails, we will let you know. We may pause your access until the payment has gone through.
5. Renewal, Cancellation and Changes
Your subscription renews automatically at the end of each billing period, one month at a time on monthly billing and one year at a time on yearly billing, until you cancel it. There is no minimum period beyond the billing period you have paid for.
You can cancel at any time in the STASISM web app. The cancellation takes effect at the end of the current billing period. You keep access until then and are not charged again.
You can switch between monthly and yearly billing in the STASISM web app. The change takes effect from your next billing period.
If we change the price, we will notify you by email at least 30 days before the new price applies to you. It applies from your first billing period after that. If you do not want to continue at the new price, you can cancel before it takes effect.
6. Delivery
STASISM is a digital service, and nothing is shipped. You get access through your STASISM account as soon as your payment has been confirmed, on devices that meet our hardware requirements.
7. Right of Withdrawal
Under the Norwegian Cancellation Act (angrerettloven), you can withdraw from your purchase within 14 days of the day the agreement was entered into, without giving a reason.
When you buy a subscription, you ask us to start the service straight away, during the withdrawal period. If you then withdraw, you get your money back minus an amount for the days you had access, in proportion to the price of the billing period.
To withdraw, use the withdrawal option in the STASISM web app or contact us by email before the 14 days have passed. We include the standard withdrawal form (angreskjema) with your order confirmation. You may use it, but you do not have to. We confirm by email when we receive your withdrawal, and refund you within 14 days of receiving it, using the payment method you paid with.
8. Refunds and Returns
STASISM is a digital service, so there is nothing to return. Apart from the right of withdrawal above and your rights if the service is faulty, payments are not refunded. This also applies to yearly plans: if you cancel a yearly plan, it runs to the end of the year you have paid for, and the unused part is not refunded.
9. Complaints
If something is wrong with the service, let us know within a reasonable time after you noticed the problem, by emailing contact@stasism.com or calling +47 21 56 43 10. Tell us what the problem is and which account it concerns. We will reply as soon as we can and try to fix the problem. You always have the rights Norwegian consumer law gives you if the service is faulty.
10. Disputes
We will try to resolve any disagreement with you directly. If we cannot agree, you can ask Forbrukerrådet, the Norwegian Consumer Council (forbrukerradet.no), to mediate. If mediation does not resolve the dispute, you can take it to the Norwegian courts.
These terms are governed by Norwegian law. This does not take away the protection you have under the mandatory consumer law of the country where you live.